📜 Terms and Conditions – Lunarhato

Welcome to Lunarhato.vn, your trusted destination for handcrafted ceramic planters and sustainable plant styling tools. These Terms and Conditions govern the use of our website, products, and services. By accessing our site or placing an order, you accept the terms outlined below and agree to comply with them.

Last updated: July 2025

 

1. 👥 General Use

  • This website is operated by Lunarhato, headquartered in Đà Nẵng, Vietnam
  • Customers must be at least 18 years old to place orders or register accounts
  • Users agree to access the site respectfully and not engage in misuse, fraud, or data scraping

 

2. 🧾 Product Information

We aim to display all products accurately. However:

  • Colors, texture, or finish may vary due to the handmade nature of each item and screen display differences
  • Sizes are approximate and shown in centimeters (cm)
  • Product availability may change without prior notice

Lunarhato reserves the right to update product descriptions or remove listings at any time.

 

3. 💳 Orders & Payments

  • Orders are confirmed only after payment authorization
  • Lunarhato retains the right to cancel orders suspected of fraudulent behavior, pricing errors, or stock unavailability
  • Customers are responsible for entering correct billing, shipping, and contact details
  • For accepted payment methods, visit our Payment Policy

 

4. 🚚 Shipping & Delivery

  • Deliveries are handled per our Shipping Policy, with real-time tracking
  • Delivery timelines depend on location and selected service
  • Lunarhato is not liable for delays due to third-party couriers, customs, or incorrect addresses
  • Remote or international zones may take longer or incur customs duties (see policy)

 

5. 🔁 Returns, Exchanges & Refunds

  • Refunds and exchanges are processed under our Refund & Returns Policy
  • Requests must be submitted within the stated timeframes
  • Products must be returned unused, in original packaging
  • Final-sale items and customized products are non-returnable unless defective
  • Refunds are issued via original payment method within 5–7 business days

 

6. 🔐 Privacy & Data Protection

We value your privacy. All data is handled according to our Privacy Policy:

  • Personal data is collected to process orders, provide support, and improve services
  • We never store credit card details or sell customer information
  • Cookies are used to enhance website experience (users may manage via browser settings)

For privacy inquiries, contact privacy@lunarhato.vn

 

7. ⚠️ Intellectual Property

All content—including product designs, photography, text, and branding—is the intellectual property of Lunarhato and may not be reproduced without written permission.

Unauthorized use may result in legal action.

 

8. 📩 Communications

By creating an account or placing an order, users consent to receive:

  • Transactional emails (order status, delivery updates, etc.)
  • Occasional promotions, product announcements, and journal updates
  • Users may opt out of marketing emails at any time via the unsubscribe link or by contacting support

 

9. 🛡️ Limitation of Liability

Lunarhato is not liable for:

  • Any indirect or consequential losses related to your use of our site or products
  • Damages caused by misuse, improper installation, or neglect of product care instructions
  • Product compatibility issues not directly indicated in descriptions

We commit to honest service and will assist with resolution where possible.

 

10. 📄 Policy Updates & Amendments

Lunarhato reserves the right to update these terms at any time. Changes will be posted to this page and may be notified via email when appropriate.

We recommend reviewing this page periodically to stay informed.

 

📞 Contact Information

Have questions about our Terms and Conditions?

  • Email: support@lunarhato.vn
  • Hotline: +84 981 234 567
  • Website: www.lunarhato.vn
  • Studio Address: 123 Nguyễn Hữu Thọ Street, Đà Nẵng, Vietnam
  • Business Hours: Mon–Sat 08:00 – 18:00 (ICT)